Is Your Order Eligible to be Returned?
There are a few questions to ask yourself before submitting a return request:
- Has it been more than forty-five (45) days since you placed your order?
- Have you opened any of the inner sleeves in the package?
- Did you receive incorrect or defective product?
If it has been more than 45 days since you placed your order, it is not eligible for return. We believe that 45 days is a good amount of time to inspect your product to ensure it will fit your needs.
If your order is neither incorrect or defective and you have opened the inner sleeve, it is not eligible for return. You are free to open the cardboard box it comes in but when the sleeve is opened we can no longer sell the product.
If your order is incorrect or defective, it is eligible for return. Because we made a mistake, this does not have to be within 45 days of your order being placed. If applicable, we will send a replacement package to you.
What's the Next Step?
If you have determined that your order is eligible for a return based on the qualifications above, you can submit a return request here or click the button above to begin. Be prepared with your order number, the reason for your return, and pictures of the product.
If the product is incorrect, damaged, or defective, please send a picture or video of the performance of the product so we can assess the issue before we start the return. We will take care of you and provide the best solution possible! This may include a refund or a replacement.
Completing the Return
Once you have discussed your return with our team, we will start the return process on our end. After we receive the information required, we will send you the return label. It is then your responsibility to package the items, attach the label, and send the product(s) back to our warehouse.
After we have received your return in our warehouse, we will issue a refund to your specified account. Once issued, it will take 5-7 business days to reach your account.
To cover the cost of shipping and restocking, we require that you pay for the shipping and a 10% restocking fee.*
*This does not apply if the return is due to a mistake on our part - incorrect or defective item or incorrect description.