Your Guide to Social Media Marketing in Your Ice Cream Shop

Social media is a big part of business. Whether you're a newer one person operation or an established ice cream shop, you need an active social media presence. This will foster customer loyalty, humanize your business, and remind your customers of your shop. If you want to learn more about social media marketing for your ice cream shop and engaging your audience, keep reading!

Keep it Relevant and Engaging

Ice Cream Cone Display, Your Guide to Social Media Marketing in Your Ice Cream Shop

Social media is known for being a customized and curated experience. You can choose exactly whose posts you see and what you're notified of. If your posts aren't relevant to your customers, they don't have a reason to follow you. Get to know your regular customers. Make your posts relatable and relevant to them. Some people just want to hear about specials, sales, and promotions, whereas others may want to get to know your staff or your process for making treats.

Your ice cream shop's social media should be something your customers gain something from following. Keep your posts engaging, relevant, and relatable to your customers.

Incentivise Follows and Interaction

Social Media Phone, Your Guide to Social Media Marketing in Your Coffee Shop

Even if you're incredibly active on social media, some people still won't know you have social media. There are a few ways to change this. One major way is by offering an incentive for following you. This could be $1 off if they show that they're following you, exclusive menu items only available through social media, or even customer spotlights in your posts.

The best way to make these tactics work for your ice cream shop is to make signage. Add a note to your menu about the social media exclusive items. Hang a sign at your counter with your social media promotions. Another great thing to do is make a QR code that leads to your Instagram or Facebook. This way, people can just scan it and go right there! (Here's a good website that will make one for free.)

Give Opportunities for Feedback

Scooping Ice Cream, Your Guide to Social Media Marketing in Your Ice Cream Shop

Social media has made it very simple to get in contact with nearly anyone (or any business). This means your customers have endless opportunities to give you feedback. Capitalize on this! Ask your customers for feedback about your ice cream shop. This can include asking for drink ideas, what kind of posts they want, or general thoughts about your ice cream shop. When your customers send you positive feedback, post it! Customers love to be involved.

Social media is a vital part of the ice cream shop business. It allows you to humanize your business, engage with your customers, and receive feedback.

If you have an Instagram for your ice cream shop, tag us in a post. We love hearing from you!

Also Read: Easy Ways to Save on Ice Cream Shop Monthly Expenses

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About the Author: Tim Porter

Tim is the CEO and people builder of In his free time, he enjoys being with his family, collecting watches, and Classic Mini Coopers.


Our purpose at Frozen Dessert Supplies is "Build People and Deliver Joy." That means that everything we do, from manufacturing to packaging to delivery, is to build you and your business and deliver joy to you. We also strive to build our employees and help them to be better people.

Our paper ice cream cups are made withFDA approved food-safe papercoated in a thin layer ofPE (Polyethylene). Our clear plastic cups, banana split boats, and plastic dome lids are made fromPET (Polyethylene Terephthalate). Our plastic spoons and straws are made fromPP (Polypropylene). Our eco-friendly ice cream cups are made fromFDA approved food-safe papercoated in a thin layer ofPLA (Polylactic Acid). PLA is plastic made from corn starch. Our eco-friendly spoons are also made from PLA. Our eco-friendly wooden spoons are made from FDA approvedsmooth birch wood.